Customer Service Associate- Front Desk - HEALTH
About the role
The Customer Service Associate supports the mission of the Sedgwick County Health Department by welcoming community members and delivering exceptional public service. This role plays an integral part in clinic operations through direct patient interaction, precise and timely data entry, and adherence to departmental fiscal procedures. The associate collaborates with a multidisciplinary team to provide competent, culturally appropriate, and customer-centered care. The employee may also assist with response efforts during public health emergencies (Activation Level 1).
Responsibilities
- Welcome and assist internal and external customers
- Identify customer needs, clarify information, research issues, and provide appropriate information and resources
- Schedule, reschedule, cancel and send reminders for customer appointments
- Inform clients of financial obligations and payment requirements, and encourages initial payment of fees at time of service
- Check in and check out clients politely and professionally
- Serve as the backup call taker for the Medical Assistant, including answering incoming calls and scheduling appointments as needed
- Perform accurate and timely data entry
- Collect and enter insurance and/or financial information from clients
- Collect and verify client demographic data
- Accurately enter data into the electronic health record and other required databases
- Create and update medical records
- Audit data to ensure information is correct, timely, and complete
- Collect, document, and submit client payment information
- Collect and post client payments accurately according to protocol
- Complete and submit accurate reports of payments received per policy and procedure
- Maintain and audit assigned cash bag per protocol
Requirements
- High School Diploma or equivalent
- One year of experience in a customer service or administrative setting
- Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment
- Preferred qualifications: One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.
Qualifications
Commensurate with experience.
Skills
N/A
Benefits
Commensurate with experience.
Pay
$17.04 per hour.
Schedule
Mon-Wed 8:00am-5:30pm, Thur 9:30am-7pm, Friday 8am-12:00/12:30-5:00, Occasional weekends or evenings
Department
Health Dept.