Customer Service Associate (Family Entertainment Center)

About the role

Round One Entertainment is seeking Customer Service Associates for various departments including the Amusement (Arcade) Department, Bowling & Events Department, Food & Beverage Department (for those 21+), and Sports Challenge (Spo-cha) Department. The position requires flexible availability, especially for closing shifts, weekends, and holidays.

Responsibilities

• Absorb guests at counter and game/bowling floor.
• Conduct alcohol and age restriction control according to company policies.
• Handle lost and found procedures according to company policies.
• Seek ways to improve efficiency and cost-effectiveness in departmental work processes.
• Maintain confidentiality of company policies and procedures.
• Ensure a clean and safe working environment.

Qualifications

• High School diploma or equivalent.
• Prior experience in hospitality, restaurant, or retail environment preferred.
• At least 21 years old for the Food & Beverage Department.

Physical Demands

• Bend, stretch, twist, climb, and move with high mobility and flexibility.
• Stand and walk for extended periods during busy times.
• Use hands and arms to handle, feel, and reach objects.
• Lift and/or move up to 100 lbs with assistance.

Benefits

• 1 hour of non-prize arcade game time per week.
• 90 minutes of bowling per week (with shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• Free beverage per working shift.