Jobs · OTHR · Tennessee

Customer Service Associate - Closing Shift

Raising Cane's Chicken Fingers · Franklin, TN · 1 mo ago
On-siteOTHR$16/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We need to parse the posting. Content: - Starting hiring pay at: $16.00 (Pay) - As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc. (Responsibilities) - We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. (Qualifications/Requirements) - We offer competitive pay and benefits for all positions. Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us. Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! (Pay increase info) - If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team! (maybe About the role) - Qualities of awesome Canes Customer Service Associate: Team player Excellent communicator Happy, Courteous and EnthusiasticHard working and attentive Responsible and dependableAuthentic and genuineTakes pride in doing a good job (Skills/Qualities) - Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter’s Insurance, and ID Theft Protection OnePass Gym Membership Program 401(k) With Safe Harbor Employer Match (age 21 & older) Access to financial advisors for budget and retirement planning Crewmember Assistance Program Education assistance Pet Insurance (Benefits) - Perks & Rewards for hourly Crew: Paid Time Off* Closed for all major holidays** Early closure for company events Casual Work Attire Flexible Scheduling Perkspot Employee Discount Program Additional $1 per hour after 10pm*** Must satisfy hours requirement per year** Locations may vary (Benefits/Perks) - ESSENTIAL FUNCTIONS OF THE POSITION: The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lift and carry, push or pull heavy objects up to 50 pounds Kneel, bend, twist or stoop Ascend or descend stairs Reach and grasp objects (including above head and below waistline) Excellent verbal and written communication Ability to show up to scheduled shifts on time Cleaning tables, floors and other areas of the Restaurant Taking orders from Customers and processing payments efficiently Follow proper safety procedures when handling and/or preparing food Ability to multitask (Responsibilities/Requirements) - ADDITIONAL REQUIREMENTS: Must be 16 years of age or older Provide all Customers with quick and friendly service Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service Work under pressure and at a fast pace Align with Raising Cane’s culture by balancing Working Hard and Having Fun Take initiative Comply with Company policies Raising Cane’s appreciates & values individuality. EOE (Requirements) We need to avoid boilerplate like EEO/EOE? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should drop the "EOE" line. We need to include sections only when posting has real, specific content. Potential sections: - About the role (maybe a short paragraph describing role) - Responsibilities (list of duties) - Requirements (maybe age, etc.) - Qualifications (maybe experience not required) - Skills (qualities) - Benefits (list) - Pay (starting pay and potential increase) - Schedule (maybe shifts info: hiring immediately for all shifts: opening, closing, everything in between; flexible scheduling; etc.) We need to decide which sections to include based on content. Let's extract: About the role: "As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc." That's more responsibilities. Could be about role. Responsibilities: list of duties: taking orders in drive-thru, assembling orders, delivering food, cleaning dining room, talking to customers, etc. Also essential functions: lift up to 50 lbs, kneel, bend, etc., excellent verbal/written communication, show up on time, cleaning tables, floors, taking orders, processing payments, safety procedures, multitask. Requirements: Must be 16 years or older, provide quick friendly service, work as team, work under pressure/fast pace, align with culture, take initiative, comply with policies. Qualifications: No experience required, entry-level, paid training, hiring for all shifts, previous experience in various roles welcomed but not required. Skills: Qualities: team player, excellent communicator, happy, courteous, enthusiastic, hard working, attentive, responsible, dependable, authentic, genuine, takes pride. Benefits: list as given. Pay: Starting hiring pay $16.00, plus potential extra $1.50 per hour after first year via training/certifications/performance, plus additional $1 per hour after 10pm (maybe part of perks). Also mention competitive pay. Schedule: Hiring immediately for all shifts: opening, closing, everything in between. Flexible scheduling. Also mention early closure for company events, closed for major holidays, casual work attire, etc. Could be schedule/perks. We need to avoid filler like "commensurate with experience". Not present. We need to output HTML with

headings and
  • for lists,

    for prose. We should not repeat job title as heading. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: EEO/EOE line, maybe also "Raising Cane’s appreciates & values individuality." That's not boilerplate? It's a statement about valuing individuality; could be kept as part of requirements? Might be okay but it's not required. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. "Raising Cane’s appreciates & values individuality." is not EEO but could be considered a diversity statement. Might be safe to keep? It's not explicitly EEO. But we can keep it as part of requirements. We also need to drop duplicated lines. Let's craft sections:

    About the role

    As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.

    Responsibilities

    • Take orders in the drive-thru
    • Assemble orders
    • Deliver food to customers
    • Clean the dining room, tables, floors and other areas of the restaurant
    • Talk to customers and provide quick, friendly service
    • Process payments efficiently
    • Follow proper safety procedures when handling and/or preparing food
    • Lift and carry, push or pull heavy objects up to 50 pounds
    • Kneel, bend, twist or stoop
    • Ascend or descend stairs
    • Reach and grasp objects (including above head and below waistline)
    • Demonstrate excellent verbal and written communication
    • Show up to scheduled shifts on time
    • Ability to multitask

    Requirements

    • Must be 16 years of age or older
    • Provide all customers with quick and friendly service
    • Work together as a team, assisting other crewmembers in completion of tasks and assignments
    • Work under pressure and at a fast pace
    • Align with Raising Cane’s culture by balancing working hard and having fun
    • Take initiative
    • Comply with company policies
    • Raising Cane’s appreciates & values individuality

    Qualifications

    No previous restaurant experience required; this is an entry‑level position with paid training for every new Customer Service Associate. We hire immediately for all shifts (opening, closing and everything in between). Prior experience in customer service, retail, cashier, restaurant server, kitchen lead, cook, prep cook, drive‑thru cashier or any other restaurant or service‑oriented role is welcome but not required.

    Skills

    • Team player
    • Excellent communicator
    • Happy, courteous and enthusiastic
    • Hard working and attentive
    • Responsible and dependable
    • Authentic and genuine
    • Takes pride in doing a good job

    Benefits

    • Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision, Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter’s Insurance, and ID Theft Protection
    • OnePass Gym Membership Program
    • 401(k) With Safe Harbor Employer Match (age 21 & older)
    • Access to financial advisors for budget and retirement planning
    • Crewmember Assistance Program
    • Education assistance
    • Pet Insurance
    • Paid Time Off*
    • Closed for all major holidays**
    • Early closure for company events
    • Casual Work Attire
    • Flexible Scheduling
    • Perkspot Employee Discount Program
    • Additional $1 per hour after 10pm*** (must satisfy hours requirement per year)

    Pay

    Starting hiring pay: $16.00 per hour. Within your first year you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations.

    We might also include Schedule section: but we already covered flexible scheduling in benefits. Could create a Schedule section: "We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between." However that's already in Qualifications. Might be redundant. The instruction: prefer a few substantive sections over many thin ones. So we could incorporate schedule info into Qualifications or Benefits. Since we already have Qualifications covering shifts, we can keep that. We need to ensure we

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