Customer Service Associate, Center Township

About the role

ARDEX Americas, part of the global ARDEX Group, has been setting the standard in high‑performance building solutions for more than 75 years. ARDEX products are used in projects such as the PPG Paints Area, Pittsburgh International Airport, Google offices in Bakery Square, and the UPMC Medical Tower in Oakland. The company is hiring a Customer Service Associate to join its team at the corporate headquarters located at 400 Ardex Park Drive, Center Township, PA 15001.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with customers across the U.S., Canada, and Latin America.

Qualifications

• Previous customer service, administrative, retail, hospitality, or office experience is helpful, but not required.
• A positive attitude, strong willingness to learn, and a customer‑focused mindset.
• Basic computer skills, including Microsoft Office, email, and general technology proficiency.
• Strong communication skills and the confidence to interact professionally with customers and colleagues.
• Excellent attention to detail and the ability to stay organized in a fast‑paced environment.
• Reliability, accountability, and a strong work ethic.
• The ability to solve problems, ask questions, and take initiative when needed.
• A desire to build a long‑term career and grow professionally.

Requirements

• Minimum completed High School Diploma.
• Must reside in a commutable distance to the office location (not accessible via public transportation).

Benefits

• Generous Paid Time Off (PTO) and 11 Paid Holidays.
• Paid Parental Leave to support growing families.
• 401(k) with Company Match to help you save for retirement.
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire).
• Company‑paid Disability, Life, and AD&D Insurance and Travel Assistance.
• Wellness Programs, including Telehealth and an Employee Assistance Program (EAP).
• Tuition Assistance for associate and bachelor’s degrees.
• Discounted Gym Memberships to support fitness goals.
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more.
• Scenic corporate offices with free parking and woodland walking trails.