Customer Service Associate - Bal Harbour
About the role
Reporting to the Operations Manager, this is a highly client‑facing role that ensures After Sales Service is handled efficiently. You will provide support to Sales Associates and the Back‑Office team as needed and assist in maintaining the store’s appearance. By joining Van Cleef & Arpels you will become part of a Maison where employee career development is central, with immersive trainings on the brand’s history, know‑how and creations.
Responsibilities
- Manage product registration for repairs and maintenance
- Obtain updates from service facilities and factories and assist sales associates with client communications
- Ensure that After Sales Service statistical information and inventory results are correct
- Consult with Management or members of the Sales Team on related After Sales issues
Requirements
- At least 2 years of experience in a Sales Administration or Customer Service role
- Valid work authorization for employment in the USA
Qualifications
- A bachelor’s degree
- Experience in the luxury watches or jewelry industry is preferred
Skills
- Strong ability to assist clients and the Sales Team with solving client issues in a fast‑paced luxury environment
- Proficiency with Microsoft Office and SAP
Benefits
Richemont offers a generous compensation and benefits package for eligible employees. Core benefits include medical, dental, and vision programs, with health savings and flexible spending accounts available. Income protection solutions comprise life insurance, disability benefits, and a 401(k) with employer match. Total rewards also feature paid time off, a wellness reimbursement benefit, and access to an employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.