Customer Service Associate

About the role

ZED Electric is a fast-growing electrical service company based in San Diego, CA. This role serves as the first point of contact for customers and supports daily operations.

Responsibilities

• Answer incoming calls promptly and professionally
• Aid customers with service requests and inquiries
• Deliver a high-quality customer experience on every interaction
• Schedule service appointments accurately using company software
• Gather and enter complete customer information
• Coordinate with the operations team to support daily workflow
• Follow up with customers on open or unsold estimates
• Re-engage customers to schedule service
• Help convert opportunities into booked jobs
• Contact customers regarding outstanding invoices
• Communicate professionally to resolve payment issues and customer follow-through
• Maintain accurate customer records and job notes
• Aid with general office coordination and tasks as needed

Requirements

• 1-3+ years in customer service, call center, or office role
• Strong phone communication skills
• Organized and able to multitask in a fast-paced environment
• Tech-savvy (iPhone, Google Workspace, CRM/software systems)
• Experience in home services (electrical, plumbing, HVAC) is a plus
• ServiceTitan experience is a plus

Qualifications

• High call answer rate with minimal missed calls
• Strong booking and follow-up performance
• Consistent communication with customers
• Organized and detail-oriented work
• Positive customer feedback
• Reliable support for office and operations workflow

Pay

$28/hour

Schedule

Monday–Friday, 7:00am–4:30pm