Customer Service Associate

Our client is a family-owned manufacturer in Madison, WI, known for a strong culture and long-tenured workforce, serving customers for nearly 50 years.

About the role

The Customer Service Associate serves as the primary point of contact for customers, delivering an exceptional experience by assisting with product information, order management, shipping inquiries, and service-related requests. You’ll maintain professional and timely communication while working closely with internal teams and external customers to ensure accurate and efficient order processing. The ideal candidate enjoys a fast-paced environment, values attention to detail, and thrives on building strong customer relationships that foster long-term partnerships.

Responsibilities include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customers.

Responsibilities

• Serve as the primary point of contact for customers, handling inquiries about products, orders, shipping, and service requests
• Maintain professional and timely communication with customers and internal teams
• Process orders accurately and efficiently
• Support the order entry process and manage administrative tasks
• Learn the company’s products and systems to become a trusted customer resource

Requirements

• High school diploma or equivalent
• Minimum of 2 years of customer service experience or a related role
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• Comfortable handling challenging situations and tight deadlines with professionalism
• Strong computer proficiency, including Microsoft Office applications (Excel, Word)
• Experience working within ERP systems is preferred
• Ability to quickly learn new systems, processes, and products
• Self-motivated with the ability to work independently and collaboratively

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with employer match
• Life and disability insurance
• Opportunities for growth and professional development

Pay

Competitive salary.

Schedule

Full-time, onsite role: Monday through Friday, 8:00 a.m. – 5:00 p.m.