Customer Service Associate

About the role

Meadows Garage Doors is seeking a full-time, in-office Customer Service Representative to handle incoming calls and provide exceptional customer service. No prior garage door experience is necessary, but a great phone voice and positive attitude are essential.

Responsibilities

• You'll be the friendly voice helping customers navigate their garage door issues.
• Answer incoming calls with warmth and confidence.
• Help customers explain their needs without rushing them.
• Gather and enter accurate customer information into our system.
• Schedule or assist with booking appointments during business hours.
• Route urgent questions to the appropriate team member.
• Keep the customer-service process organized and professional.
• Ensure customers feel taken care of throughout the call.

Qualifications

• Naturally friendly and positive on the phone.
• Enjoy helping people and talking to customers.
• Sound friendly but not fake.
• Can stay calm under pressure.
• Organized and detail-oriented.
• Follows processes without sounding robotic.
• Communicates clearly and professionally.
• Takes pride in making a great first impression.
• Understands the importance of tone in phone conversations.

Who This Role Is Not For

• People who hate phone calls or dislike talking to people.
• Those who prefer quiet work environments.
• Individuals who believe “customer service voice” means monotonous speech.

Pay

$25 - $35 hourly

Schedule

In-office, full-time position.