Customer Service Associate

About the role

As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

Responsibilities

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as breakfast items, built-to-order sandwiches, specialty beverages, and pizzas; keep the coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age-restricted products.
• Ensure stores are well-stocked and shelves remain fresh, full, and inviting.
• Help keep stores clean and safe by following all established policies, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Requirements

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.

Pay

The hourly range for this position is $16.50 – $20.25, commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12 a.m. – 6 a.m.

Benefits

• Medical, dental, vision and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) with matching
• Education Assistance Program
• Paid parental leave
• Store discounts
• Paid time off
• Flexible schedules
• Access to additional benefit and wellness programs