Customer Service Associate

About the role

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services
• Resolves customer issues and answers questions to ensure a positive customer experience
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Operations

• Provides customers with courteous, friendly, fast, and efficient service
• Recommends items for sale to customer and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Implements Company asset protection procedures to identify and minimize profit loss
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate

Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with Walgreens
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)

Pay

Salary Range: $15 - $17.5 / Hourly