Customer Service Associate

About the role

Models and delivers a distinctive and delightful customer experience by registering sales, providing courteous checkout service, engaging customers, resolving issues, and sharing best practices with team members.

Responsibilities

• Registers sales on assigned cash register and provides courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (greeting, eye contact, courtesy) and Walgreens service traits (offering help proactively, identifying needs, servicing until satisfied).
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade‑up and/or companion items.
• Registers customer purchases, collects cash, distributes change, processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records.
• Checks in and prices merchandise as required or as directed by store manager or shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement per policies (raw and frozen meats on bottom shelves).
• For consumable items, assists in stock rotation using FIFO and restocks outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
• Assumes web pick‑up responsibilities: monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store.
• Assists with exterior and interior maintenance by ensuring clean, neat, and orderly store appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by Manager or assigned by corporate.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

Qualifications

• Preferred: six months of experience in a retail environment.
• Preferred: prior work experience with Walgreens.
• Preferred: fluency in reading, writing, and speaking English (except in Puerto Rico).
• Preferred: willingness to work a flexible schedule, including evenings and weekend hours.

Skills

• Customer service and interpersonal communication.
• Cash register operation and handling cash transactions.
• Product recommendation and upselling.
• Inventory management, stock rotation (FIFO), and merchandising.
• Photo area services (digital passport photos, poster printing, creative machine).
• Web pick‑up order fulfillment.
• Store maintenance and cleanliness.
• Knowledge of store systems and equipment.
• Ability to follow asset protection procedures and comply with regulated product laws.

Pay

Salary range: $16 – $18 per hour.

Schedule

Flexible schedule required, including evenings and weekend hours.