Customer Service Associate

About the Role

Models and delivers a distinctive and delightful customer experience.

Responsibilities

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes voids, returns, rain checks, refunds, and exchanges; collects cash and distributes change as requested.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records.
• Checks in and prices merchandise as required or directed by store manager or shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Assists in stock rotation using the first in, first out method and restocks outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities: monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.

Pay

Salary Range: $15 - $17.5 / Hourly