Customer Service Associate
Walgreens · Wasilla, AK · 1 mo ago
$17–$19/hrFull-time
We need to produce HTML fragment with sections only if real content. The posting includes many details. We need to extract sections: About the role? Not explicit heading but we can treat first paragraph as description. Use for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
Content includes: "Models and delivers a distinctive and delightful customer experience." etc. That's description of role. Could be "About the role". Then responsibilities: many bullet-like sentences. Could group under Responsibilities.
Qualifications: Basic Qualifications and Preferred Qualifications. Could be under Requirements or Qualifications.
Skills: maybe not explicit.
Benefits: mention "To review benefits, please click here ..." but not actual benefits listed. The instruction: never create Benefits section unless posting actually states them. It only says to review benefits via link, not listing benefits. So we should not create Benefits section.
Pay: Salary Range: $17 - $19 / Hourly. That's pay info, so we can create Pay section.
Schedule: mentions "Requires willingness to work flexible schedule, including evenings and weekend hours." That's schedule info, so we can create Schedule section.
We must not repeat job title as heading. No Job ID.
We must use
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
Content includes: "Models and delivers a distinctive and delightful customer experience." etc. That's description of role. Could be "About the role". Then responsibilities: many bullet-like sentences. Could group under Responsibilities.
Qualifications: Basic Qualifications and Preferred Qualifications. Could be under Requirements or Qualifications.
Skills: maybe not explicit.
Benefits: mention "To review benefits, please click here ..." but not actual benefits listed. The instruction: never create Benefits section unless posting actually states them. It only says to review benefits via link, not listing benefits. So we should not create Benefits section.
Pay: Salary Range: $17 - $19 / Hourly. That's pay info, so we can create Pay section.
Schedule: mentions "Requires willingness to work flexible schedule, including evenings and weekend hours." That's schedule info, so we can create Schedule section.
We must not repeat job title as heading. No Job ID.
We must use - for any list of duties/requirements/benefits. We have many sentences; we can turn them into list items.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details.
We need to remove boilerplate: EEO, equal-opportunity, scam-warning, etc. The posting includes: "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." That's EEO boilerplate; remove. Also "The actual compensation that you will be offered will depend on a variety of factors..." maybe keep? It's about compensation but we already have salary range; that sentence is generic; maybe we can keep as part of Pay? It's not specific; but it's about compensation factors. Might be considered boilerplate? It's not EEO but it's generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The compensation factors sentence is not exactly boilerplate but could be considered legal? It's about compensation determination; maybe keep? It's not duplicated. I'd keep it as part of Pay section maybe.
Also "This role will remain open until filled." That's application instruction? Might be considered boilerplate; remove.
"To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" That's application instruction; remove.
We need to keep Salary Range line.
Now structure:
About the role
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
But we might split into Responsibilities.
Better: About the role short paragraph, then Responsibilities list.
Let's extract responsibilities sentences:
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
That's many.
We can put them in - .
Now Qualifications: Basic Qualifications and Preferred Qualifications.
Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Note duplication; we can combine but must preserve all info. Could list both sets.
We could have a section "Requirements" containing Basic Qualifications, and another "Preferred Qualifications". But instruction: Prefer a few substantive sections over many thin ones. Could combine into "Qualifications" with subheadings? But we only allowed
for section headings; we could have multiple sections: Basic Qualifications, Preferred Qualifications. That's okay.
But we must not create headings with filler text. Both have real content.
Pay: Salary Range: $17 - $19 / Hourly. Also maybe include the compensation factors sentence? Might keep as part of Pay.
Schedule: "Requires willingness to work flexible schedule, including evenings and weekend hours." Already in qualifications; but schedule section could note that.
We must not duplicate content? The instruction: remove duplicated lines. So we should avoid repeating same sentence in multiple places. The schedule requirement appears both in Basic and Preferred Qualifications. We should keep it once. Perhaps keep it under Schedule section and not duplicate in qualifications. But we need to preserve all substantive information; if we remove duplicate, we still have the info present once. That's okay.
Thus we can place the flexible schedule requirement under Schedule section, and not repeat in qualifications.
Now Basic Qualifications: Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications: Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) (duplicate with basic; we can keep only one mention of English fluency; but we already have it in Basic; we can drop duplicate from Preferred). Also Prefer to be fluent... duplicate; we can omit.
Thus Preferred Qualifications: Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens.
Now we need to ensure we didn't lose any other info: The phrase "Requires willingness to work flexible schedule, including evenings and weekend hours." appears in both Basic and Preferred; we moved to Schedule.
Now we need to ensure we didn't lose any other responsibilities: we have them all.
Now we need to output HTML fragment only.
Let's craft:
About the role
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Responsibilities
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Com
About the role
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
But we might split into Responsibilities. Better: About the role short paragraph, then Responsibilities list. Let's extract responsibilities sentences: - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. - Engages customers and patients by greeting them and offering assistance with products and services. - Resolves customer issues and answers questions to ensure a positive customer experience. - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). - Provides customers with courteous, friendly, fast, and efficient service. - Recommends items for sale to customer and recommends trade-up and/or companion items. - Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. - Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. - Implements Company asset protection procedures to identify and minimize profit loss. - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). - Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. - Completes resets and revisions as directed. - Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). - For consumable items, assists in stock rotation, using the first in, first out method and restock outs. - Has working knowledge of store systems and store equipment. - Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. - Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). - Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. - Complies with all company policies and procedures; maintains respectful relationships with coworkers. - Completes special assignments and other tasks as assigned. That's many. We can put them in- .
Now Qualifications: Basic Qualifications and Preferred Qualifications.
Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Note duplication; we can combine but must preserve all info. Could list both sets.
We could have a section "Requirements" containing Basic Qualifications, and another "Preferred Qualifications". But instruction: Prefer a few substantive sections over many thin ones. Could combine into "Qualifications" with subheadings? But we only allowed
for section headings; we could have multiple
sections: Basic Qualifications, Preferred Qualifications. That's okay. But we must not create headings with filler text. Both have real content. Pay: Salary Range: $17 - $19 / Hourly. Also maybe include the compensation factors sentence? Might keep as part of Pay. Schedule: "Requires willingness to work flexible schedule, including evenings and weekend hours." Already in qualifications; but schedule section could note that. We must not duplicate content? The instruction: remove duplicated lines. So we should avoid repeating same sentence in multiple places. The schedule requirement appears both in Basic and Preferred Qualifications. We should keep it once. Perhaps keep it under Schedule section and not duplicate in qualifications. But we need to preserve all substantive information; if we remove duplicate, we still have the info present once. That's okay. Thus we can place the flexible schedule requirement under Schedule section, and not repeat in qualifications. Now Basic Qualifications: Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Preferred Qualifications: Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) (duplicate with basic; we can keep only one mention of English fluency; but we already have it in Basic; we can drop duplicate from Preferred). Also Prefer to be fluent... duplicate; we can omit. Thus Preferred Qualifications: Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Now we need to ensure we didn't lose any other info: The phrase "Requires willingness to work flexible schedule, including evenings and weekend hours." appears in both Basic and Preferred; we moved to Schedule. Now we need to ensure we didn't lose any other responsibilities: we have them all. Now we need to output HTML fragment only. Let's craft:
About the role
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Responsibilities
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Com