Customer Service Associate

About the role

This is not your average part-time position - this is your chance to work as a professional in a part-time capacity! We will provide you with comprehensive training to successfully deliver the USLI Experience - one interaction at a time. If you enjoy helping others, communicating clearly, and building skills in a professional setting, we’d love to hear from you. This role is part-time, subject to a maximum of 29 hours per week, year-round, and is based in Wayne, Pennsylvania.

Key Responsibilities

• Customer service: Answer and distribute incoming phone calls while providing friendly and professional assistance to our insurance agents and brokers.
• Communication: Actively listen to our callers’ needs and respond in a fast and professional manner. Occasionally send concise emails as needed to assist customers with requests.
• Service excellence: Demonstrate a positive and friendly attitude with every interaction.
• Learning and application: Learn and apply foundational insurance concepts through training and hands-on experience.

Qualifications

• Competency: Candidates must pass a proficiency assessment to be considered for the role.
• Location: Must be able to commute to our Wayne, PA office with the option of 1 remote workday per week.
• Schedule: This is a year-round part-time position (up to 29 hours per week) based in our Wayne PA office. Availability between 11 am and 6 pm ET with a fixed weekly schedule.

Benefits

One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses. Explore more company benefits.