Customer Service Associate
Thoroughbred Express Auto Wash · Prineville, OR · 16 mo ago
Customer ServiceFull-time
Key Duties and Responsibilities
- Focus on providing a positive customer experience.
- Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
- Direct the Driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
- Provide assistance to customers in any area concerning car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Essential Responsibilities
- Display courteous, customer service focus, and professional attitude
- Work while standing over long periods of time (6+ Hours)
- Lift items of moderate weight (10+ pounds)
- Maintain work expectations outdoor in all weather conditions
- Interact ethically with fellow employees and customers
- Possess valid and current driver’s license
- Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements
- Ability to stand and work on feet for long hours in all weather conditions
- Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits
- All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
- We do offer a 401k plan, but we do not provide employer contributions/match
- We offer a generous health benefits package for full time employees
- We offer a generous commission structure for employees through sales of monthly memberships
- We offer Paid Time Off (PTO) for full time employees
- Competition and milestone bonuses