Customer Service Associate

Job Summary

Increases customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual effectively scans, packages and receives payment for customer purchases and expedites the flow of groceries through the checkout lane and the service desk. Maintains financial responsibility in his/her register.

Essential Responsibilities

• Creates an environment that enables customers to feel welcome, important and appreciated to increase customer confidence and loyalty.
  • Addresses customer issues/complaints and resolves to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism.
    • Appropriately escalates issues to management with a positive attitude.
• Stocks front end products; restocks and uses supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Manage lane according to service standards.
    • Assist in training new cashiers.

Qualifications

• Education: High School / GED Diploma
  • Preferred Education: Course of Study Preferred Education Course of Study
• Language(s): English Spanish
  • Relevant Experience: Supervisory Experience 0 -3 yrs minimum
• Knowledge, Skills & Abilities: Customer Service skills.Effective communication skills.Ability to handle stressful situations.Basic computer skills required to participate in online training.Compliance with all company policies and procedures.High standard of integrity and reliability.Authorization to work in the United States or the ability to obtain the same.Successful completion of pre-employment drug testing and background check.
  • Environmental Factors: Retail - General Medium: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 30 lbs. Travel Percent & Overnight Travel Percent Overnight None No Shift(s) Varied shifts.