Customer Service Associate

About the role

Join Teleperformance: Where Excellence Meets Opportunity Teleperformance is a leading provider of customer experience management, delivering premier omnichannel support to top global companies. With diverse service locations, including on-site and work-at-home programs, we offer flexibility and broad reach.

Why Choose Teleperformance? We value our employees and foster enduring relationships within our teams and communities. Our dedication to employee satisfaction sets us apart. We use advanced support technologies and processes engineered to achieve outstanding results. We build lasting client relationships and make positive contributions to local communities.

Become Part of an Exceptional Team Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Be One of Our People Our mission is to always provide an environment where employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe that happy and healthy employees are more productive, creative, and engaged. We are committed to a workplace that promotes happiness and a healthy work-life balance. We also believe in surrounding ourselves with positive, supportive, and challenging people. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Responsibilities

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.
• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including call center‑based support for high volume, low complexity inquiries, and customer issue analysis and resolution for lower volume, higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility, including acting as liaison between customers, production, and distribution departments, and providing technical and non‑technical support in a walk‑in service center.
• Incumbents matching this specialization are not compensated based on sales targets.
• This position requires basic knowledge of job procedures and tools gained through work experience, and may require vocational or basic technical education.
• Moderate supervision is needed.
• You can solve routine issues independently, with occasional deviations or improvements to standard procedures.

Requirements

• Basic knowledge of job procedures and tools gained through work experience.
• Vocational or basic technical education preferred.
• Eligible batch years: 2026, 2025, 2024.

Skills

• MS Office
• CRM
• Customer Service
• Chat support
• Call Center