Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle donations efficiently, ensuring they are processed and stored appropriately.
• Support team members by offering guidance and assistance as needed.
• Participate in ongoing training and development opportunities provided by Savers University.

Requirements

• High school diploma or equivalent required.
• Experience in customer service or retail is preferred but not required.
• Ability to work flexible hours including weekends and evenings.
• Strong communication skills and ability to interact positively with diverse groups.

Qualifications

• Positive attitude and willingness to learn and grow professionally.
• Ability to handle multiple tasks and adapt to changing priorities.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Excellent interpersonal and communication skills.
• Customer service orientation and problem-solving abilities.
• Attention to detail and organizational skills.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation programs and diabetes management coaching.
• On-demand care options.
• A 401(k) plan with generous company matching contributions.
• Paid time off for leisure activities.
• Ranging mental health services.

Pay

Compensation details are not specified in this posting, but competitive rates apply based on experience and qualifications.

Schedule

Schedules vary based on store needs and can include weekends and evenings.