Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle customer inquiries and complaints professionally and efficiently.
• Manage inventory and ensure accurate pricing and product information.
• Assist with donations and ensure proper sorting and storage of donated items.
• Participate in ongoing training and development opportunities provided by Savers University.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and the ability to interact with a diverse range of people.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office products.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Positive attitude and willingness to learn and grow within the company.
• Strong problem-solving and decision-making skills.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Ability to work flexible hours, including weekends and evenings.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation assistance and diabetes management coaching.
• On-demand care options.
• A 401(k) plan with generous company matching contributions.
• Paid time off for leisure or other hobbies.
• Mental health services.

Pay

Our starting pay ranges from $18.45 to $24.31 per hour, depending on job duty/position.

Schedule

Flexible schedules are offered, including part-time and full-time positions, with the option to work weekends and evenings.