Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle donations efficiently, ensuring items are appropriately categorized and stored.
• Assist donors with understanding the donation process and answering any questions they may have.
• Work collaboratively with other team members to maintain a positive and productive work environment.
• Participate in ongoing training and development opportunities provided by Savers University.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and grow professionally.

Qualifications

• Experience in customer service or retail is preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to lift up to 50 lbs and stand for extended periods.

Skills

• Customer service skills.
• Basic computer literacy, including proficiency with Microsoft Office.
• Ability to multitask and prioritize tasks effectively.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation programs and diabetes management coaching.
• On-demand care options.
• A 401(k) plan with generous company matching contributions.
• Paid time off for leisure activities.
• Mental health services.

Pay

Our starting pay ranges from $18.65 to $24.57 per hour, depending on job duty/position.

Schedule

Shifts vary based on store needs, typically ranging from early morning to late evening.