Customer Service Associate
About the role
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay. Our Mission is to provide a quality, integrated healthcare home to the communities we serve. About our Clinic: Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.
Responsibilities
- Create a positive first impression and exhibit excellent customer service.
- Promote a pleasing experience for Salud patients.
- Approach tasks in a team‑based care fashion that supports patients and families in self‑management, self‑efficacy, and behavior change.
- Serve as a greeter, front desk receptionist, and/or cashier.
- Welcome all patients and check them in for all appointment types.
- Check patients out at the end of an appointment.
- Make reminder calls.
- Answer patient questions.
- Manage patient complaints.
- Perform any additional duties to ensure a positive patient experience.
Qualifications
- Graduation from an accredited