Customer Service Associate

About the role

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Responsibilities

• Welcome patients as the first step prior to seeing the Doctor, NP, or PA.
• Serve as a greeter, front desk receptionist, and/or cashier.
• Check patients in for all appointment types.
• Check patients out at the end of an appointment.
• Make reminder calls.
• Answer questions.
• Manage patient complaints.
• Ensure a positive experience for all of our patients.

Requirements

• Education: Graduation from an accredited high school or GED is required.
• Experience: One year of front desk/customer service experience in a medical setting preferred.
• Knowledge, Skills, and Abilities: Bilingual English/Spanish preferred. Must work well with the other patient care team members. Ability to communicate clearly and appropriately with patients. Professionalism and a positive attitude. Proficient in Elementary Math. Ability to learn and implement complex policies and procedures. Reading comprehension and writing skills. Keyboarding and word processing skills. One year of clerical office experience preferred. Familiarity with medical/dental terminology preferred. Sensitivity to the low-income and ethnic minority community. Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping. Ability to read, understand, and follow oral and written instructions. Ability to work evening or weekend hours. Ability to work under stress. Exhibits excellent customer service. Ability to explain and summarize comprehensive concepts in a way that the general population can understand. Computer systems applications (MS Office, PowerPoint, Chrome, etc.).

Qualifications

• Minimum Requirements: Education: Graduation from an accredited high school or GED is required. Experience: One year of front desk/customer service experience in a medical setting preferred. Knowledge, Skills, and Abilities: Bilingual English/Spanish preferred. Must work well with the other patient care team members. Ability to communicate clearly and appropriately with patients. Professionalism and a positive attitude. Proficient in Elementary Math. Ability to learn and implement complex policies and procedures. Reading comprehension and writing skills. Keyboarding and word processing skills. One year of clerical office experience preferred. Familiarity with medical/dental terminology preferred. Sensitivity to the low-income and ethnic minority community. Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping. Ability to read, understand, and follow oral and written instructions. Ability to work evening or weekend hours. Ability to work under stress. Exhibits excellent customer service. Ability to explain and summarize comprehensive concepts in a way that the general population can understand. Computer systems applications (MS Office, PowerPoint, Chrome, etc.).

Skills

• Bilingual English/Spanish
• Excellent customer service
• Clear communication
• Positive attitude
• Elementary math proficiency
• Complex policy implementation
• Keyboarding and word processing
• Medical/dental terminology familiarity
• Sensitivity to low-income and ethnic minority communities
• Proactivity in learning new systems

Benefits

• Comprehensive Benefits Package including:
• Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
• Low employee premiums, especially given rich benefits
• $25 Primary Care Physician and Specialist Co-pays (in-network)
• Low deductibles and co-insurance
• Free provider visits and services at all Salud facilities
• PREFERRED prescription pricing at Salud pharmacies
• Dental PPO plan including Employee Discounts at All Salud Dental Facilities
• Vision
• Generous vacation accrual
• Up to 8 Paid accrued Sick Days per year
• Defined Contribution Pension Plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings
• Flexible Spending Accounts
• Basic Life and AD&DSupplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program

Pay

• Starting Wage - $19.50 to $22.50 per hour

Schedule

• Monday to Friday – 8 am to 5 pm
• Evening hours may occasionally be required