Customer Service Associate

About the role

The Customer Service Associate (CSA) creates a positive first impression, delivers excellent customer service, and promotes a pleasing experience for Salud patients. The CSA works in a team-based care environment that supports patients and their families in self-management, self-efficacy, and behavior change.

Responsibilities

• Welcome all patients to Salud and check them in for appointments
• Check patients out at the end of appointments
• Serve as a greeter, front desk receptionist, and/or cashier
• Make reminder calls to patients
• Answer patient questions and manage complaints
• Ensure a positive experience for all patients

Qualifications

• Graduation from an accredited high school or GED (required)
• One year of front desk/customer service experience in a medical setting (preferred)
• Bilingual English/Spanish (preferred)
• Proficiency in elementary math
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• One year of clerical office experience (preferred)
• Familiarity with medical/dental terminology (preferred)
• Sensitivity to low-income and ethnic minority communities
• Ability to learn and implement complex policies and procedures
• Proficiency in using telephone, fax, copier, email, and electronic health records
• Ability to read, understand, and follow oral and written instructions
• Ability to work under stress and solve problems
• Excellent customer service skills
• Ability to explain complex concepts clearly
• Experience with computer systems (MS Office, PowerPoint, Chrome, etc.)

Benefits

• Comprehensive medical PPO plan (similar to ACA Exchange Platinum coverage levels)
• Low employee premiums and rich benefits
• $25 co-pays for primary care and specialist visits (in-network)
• Low deductibles and co-insurance
• Free provider visits and services at all Salud facilities
• Preferred prescription pricing at Salud pharmacies
• Dental PPO plan with employee discounts at Salud dental facilities
• Vision coverage
• Generous vacation accrual
• 10 paid holidays per year (includes 2 floating holidays and paid birthday)
• Up to 8 paid accrued sick days per year
• Defined contribution pension plan (Salud contributes 5% of compensation monthly, no employee match required)
• 403b retirement savings plan (pre-tax or Roth contributions)
• Flexible spending accounts
• Basic life and AD&D insurance
• Supplemental life and AD&D insurance
• Short-term and long-term disability insurance
• Accident and critical illness insurance
• Employee assistance program

Pay

Starting wage: $19.50 to $21.50 per hour

Schedule

Monday to Friday, 8:15 am to 5:15 pm. Evening hours may occasionally be required.

About our Clinic

Our medical practice is lively, treating patients with respect and concern for their physical, emotional, and mental well-being. We foster a fun and vibrant atmosphere, bringing smiles to all who enter our doors. A positive attitude enhances the healing journey.