Customer Service Associate

Round One Entertainment is opening a new location at Pacific View Mall in Ventura, CA (early October) and is hiring Customer Service Associates across multiple departments: Amusement (Arcade), Bowling, Cleaning, and Mechanic. Every role contributes to creating unforgettable guest experiences.

Amusement Department Responsibilities

• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory.
• Keep the game floor clean, stocked, and welcoming.
• Perform open and close procedures and assist guests as needed.

Bowling Responsibilities

• Assign lanes, lend equipment, and support in-store bowling promotions.
• Clean and reset bowling and activity areas.
• Assist with basic maintenance and customer instruction.
• Process sales, handle reservations, and support parties and events.

Cleaning Responsibilities

• Keep the entire store clean including restrooms, furniture, and arcade areas.
• Use cleaning equipment properly and safely.
• Launder cleaning rags, wash windows, and follow MSDS protocols.
• Assist the Facilities team with cleaning needs.

Facilities Mechanic Responsibilities

• Maintain and repair bowling, arcade, and Spo-Cha equipment.
• Complete preventive maintenance as scheduled.
• Keep workshop areas organized and clean.
• May assist with installations or support other store locations when needed.

Position Details

Part-time (20–25 hours per week).

Store hours: 10:00 AM – 2:00 AM, including weekends and holidays.

Pay

$19-20 per hour.

Benefits

• 1 hour arcade play per week (non-prize).
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke or billiards per week.

Work Environment

Fast-paced bowling and arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands

• Standing and walking for extended periods.
• Bending, reaching, and continuous movement.
• Lifting up to 100 lbs with assistance.

The above job description identifies essential job functions and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.