Customer Service Associate
RoShay Services · Nashville, TN · Today
OTHRFull-time
About the role
The Customer Service Associate delivers exceptional customer service to ensure satisfaction and retention, fostering a culture of empowerment among employees.
Responsibilities
- Provide first contact resolution and manage customer interactions on-site
- Handle and resolve customer issues with professionalism and hospitality
- Serve as the primary Net Promoter Score (NPS) liaison, analyze results, and implement improvement strategies
- Communicate customer needs to staff, offering guidance, feedback, and coaching
- Ensure compliance with corporate policies and procedures
Requirements
- 3+ years of customer service experience, including operations and sales
- Rental car experience is a plus
Skills
- Strong communication and relationship-building
- Leadership and problem-solving
- Decision-making
Benefits
- Discounts
- Health plans
- Retirement programs
- Paid parental leave
- Educational reimbursement
- Additional perks
The role emphasizes diversity, inclusion, and professional growth within a global organization.