Customer Service Associate

About the role

As an important part of our team, Customer Service Associates impact all areas of the customer experience. Your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, and similar duties. We are looking for associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts, and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier, or any other restaurant or service-oriented role — we have a position for you. Even if you don’t have previous restaurant experience, this position is entry-level (no experience required) and we provide paid training for every new Customer Service Associate.

Responsibilities

• Take orders in the drive-thru and process payments efficiently
• Assemble orders and deliver food to customers
• Clean tables, floors, and other areas of the restaurant
• Follow proper safety procedures when handling and/or preparing food
• Multitask in a fast-paced environment
• Work together as a team, assisting other crewmembers to ensure continuity of service
• Provide all customers with quick and friendly service
• Show up to scheduled shifts on time
• Comply with company policies
• Take initiative and align with Raising Cane’s culture by balancing working hard and having fun

Requirements

• Must be 16 years of age or older
• Excellent verbal and written communication
• Ability to work under pressure and at a fast pace
• Ability to lift and carry, push or pull heavy objects up to 50 pounds
• Ability to kneel, bend, twist, or stoop
• Ability to ascend or descend stairs
• Ability to reach and grasp objects (including above head and below waistline)

Qualities

• Team player
• Excellent communicator
• Happy, courteous, and enthusiastic
• Hard working and attentive
• Responsible and dependable
• Authentic and genuine
• Takes pride in doing a good job

Benefits

• Weekly pay (bi-weekly in some states, e.g., California)
• Closed on major holidays (locations may vary)
• Flexible scheduling
• No-cost therapy (in-person, virtual, or text)
• Discounts on entertainment and lifestyle purchases
• No-cost high school diplomas
• Paid time off (eligibility requirements apply)
• 401(k) with employer match (eligibility requirements apply)
• Healthcare membership program
• Fitness discount program (18 or older)

Pay

Starting hiring pay at $20 per hour. Within your first year, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations.

Schedule

All shifts available: opening, closing, and everything in between. Immediate hiring.