Customer Service Associate
Quality Glass and Mirror Service · Omaha, NE · 1 mo ago
Customer ServiceFull-time
In this role you will
- Process customer orders received via phone and email and acknowledge order status with customers
- Manage a high volume of communication from customers via phone and email
- Work collaboratively with the wholesale operations team to meet customer and production needs
- Learn to quote standard and customized customer orders in support of the sales team
Requirements
- Effective communication skills and the ability to interact professionally with customers and team members
- Attention to detail and a commitment to delivering high-quality work
- Excellent problem-solving skills and the ability to troubleshoot customer service issues
- Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook
- Bonus points if you have:
- Experience in the glass, construction, or manufacturing industry
- A desire to learn how to use new software programs, including ERP and CRM systems
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance (optional)
- Life Insurance
- 401k with company match up to 4%
- Paid Time Off
- Employee discounts
- Accident Insurance (optional)