Customer Service Associate

About The Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams. This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

• Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages
• Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms
• Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries
• Recommend and implement best practices to improve call center operations

Qualifications

• Minimum of 2 years of administrative experience
• Strong interpersonal and communication skills
• High energy with the ability to multitask and prioritize effectively
• Exceptional attention to detail
• Ability to thrive in a fast-paced, professional team environment
• Proficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications

• Associate's or Bachelor's degree
• Customer service experience
• Knowledge of residential homebuilding

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

Pay

$50,000 - $55,000 per year, with potential eligibility for a bonus based on achievement of performance criteria. Individual pay is determined by factors including the candidate's job-related skills, experience, relevant education, and location.

Schedule

Monday to Friday, 7:00 AM – 4:00 PM EST