Customer Service Associate

About Laundry Capital

Founded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Clean Rite Centers and Laundromax. The company pioneered the laundromat “super store” concept—large, bright, free‑standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the “gold standard” for laundromat retail in the United States.

Why Work at Laundry Capital

• Stability & Growth – 30 years of history with real opportunities to advance to shift lead, assistant manager, and store manager roles.
• Team Culture – Supportive, fast‑paced, customer‑facing environment where contributions are visible and valued.
• Flexibility – Part‑time scheduling designed to work with your life, including overnight shift options.
• Recognition – Be part of the brand the industry calls the “gold standard” of laundromat retail.
• Sales bonus – Additional earnings based on performance.

About the Role

Customer Service Associates (CSAs) report to the Store Manager and are responsible for maintaining high levels of customer service by offering a clean, safe, and friendly store environment.

Responsibilities

• Assist customers with laundry card use, machine selection and operation, retail purchases, wash‑and‑fold orders, and address any other questions or concerns.
• Accurately operate the register or point‑of‑sale system.
• Maintain thorough knowledge of products sold and their uses, and encourage customers to purchase additional items.
• Ensure retail items are neatly stocked at all times and promptly communicate with management when inventory or janitorial supplies run low.
• Use log books to report building or equipment maintenance issues and immediately inform a supervisor of any unsafe situations during a shift.
• Accurately and consistently use log books; select the right equipment for the amount of laundry; resolve customer concerns to the best of your ability; inform a supervisor of any customer complaints or claims.
• Adhere to all company policies and procedures, including attendance and uniform standards.
• Follow all safety practices to prevent accidents and injuries to customers and employees.
• Understand responsibilities during emergency situations such as fires, floods, and severe weather.
• Maintain a safe environment inside and outside the store.
• Continually walk the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed.

Requirements

• Must be able to stand for up to 8+ hours per shift.
• Must be able to lift up to 35 pounds.
• Must be able to communicate with all customers and associates in a professional manner.
• Must work well with others and remain calm in stressful situations.
• Previous customer service or retail experience preferred.
• Ability to resolve customer issues and complaints in a timely, professional manner.
• Ability to perform tasks as assigned by management.
• Ability to work a flexible schedule, including overnight hours.

Benefits

• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Employee Assistance Program
• Flexible schedules for full‑time and part‑time employment
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program

Pay

$17.00 per hour.

Schedule

Part‑time position with flexible scheduling, including overnight shift options for those who prefer non‑traditional hours.