Customer Service Associate

Responsibilities

• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Manage the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Absorb and resolve all customer service issues.
• Aid and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Excellent communication skills both written and oral. Communicate in English clearly and proficiently.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.

Skills

• Possess a passion for customer service and attention to detail.
• Be self-motivated to achieve and exceed targeted goals.
• Show strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Be able to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Show proficiency in English.
• Show excellent communication skills both written and oral. Communicate in English clearly and proficiently.
• Work in a fast-paced environment with a variety of tasks.
• Show excellent organizational and time management skills.
• Show professionalism and interpersonal skills.
• Show proven experience of working well within a team.
• Show 100% customer focus, with proven experience within a customer facing environment.

About the Role

The Customer Service Associate consults with customers on their car rental. Maximizes revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

Pay

Hourly Rate is $17.75 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Schedule

This role provides flexibility in shift scheduling, including weekends and holidays, and may require overtime.

Benefits

To include, but not limited to:

• Up to 40% off the base rate of any standard Hertz Rental.
• Medical, Dental & Vision plan options.
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Education Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.