Customer Service Associate

Heritage Landscape Supply Group is seeking a full-time Counter Sales/Customer Sales role as a key customer touchpoint, responsible for accurate order entry and smooth customer interactions.

Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Perform a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Requirements

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.
• Bilingual proficiency in English and Spanish is a plus.
• Previous experience with irrigation or landscaping products is a plus.

Schedule

This full-time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Location

76 Shannon Lane
Santa Rosa Beach, FL 32459

Benefits

• Competitive weekly/bi-weekly pay and discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Company-paid life and short-term disability insurance.
• Optional long-term disability and additional life insurance.

All benefits subject to eligibility.