Customer Service Associate
About the Company
HappyNest™ is a fast-growing, well-funded technology company seeking to grow our Production Partner Support Team. We offer a software-enabled laundry pickup and next-day delivery service for consumers. We pickup, wash, dry, and fold laundry to our customers’ exact (and personalized) specifications and return it the very next day. HappyNest currently has more than 40 locations in 24 states and D.C. and is expanding rapidly.
About the Role
HappyNest is looking for dynamic Customer Service Associates to join our growing team. The ideal candidate will have one year of customer service experience, excellent oral and written communication skills, and the ability to effectively interact and maintain professionalism with HappyNest customers via phone, email, and chat. You will have the opportunity to join a talented team that is expanding rapidly. We are a passionate group with the single goal of building a world-class software company, one that provides top-notch service and support for our Partners and our Customers.
Responsibilities
- Field inbound customer phone, chat, and email inquiries
- Listen and understand customer needs and concerns
- Interact and communicate with our Production Partners
Schedule
We have part-time and full-time positions available. Please include weekly availability (including weekends) along with your application.