Customer Service Associate

About the role

The Customer Service position is responsible for providing accurate product knowledge, quality, and excellent customer service to customers. This full‑time role is scheduled up to 40 hours per week with open availability for days, evenings, and weekends.

Responsibilities

• Provide excellent service to customers and treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions, resolve customer concerns, and advise customers on solutions to projects and problems.
• Offer add‑on sales solutions when appropriate.
• Perform customer service tasks such as cutting keys, filling propane, running the register, and assisting with rental transactions.
• Provide point‑of‑sale services including running the register, bagging items, assisting with loading products, and answering inquiries.
• Recover the department daily by ensuring inventory is fronted, faced, correctly placed, and aisles are clean, organized, and free of obstructions.
• Maintain proper stock levels, monitor and adjust minimum/maximum order points, work back‑stock, and make inventory adjustments as needed.
• Order inventory, complete purchase orders, and handle related paperwork.
• Complete cycle counts as required and update prices as assigned.
• Open and close the store as assigned.
• Perform store maintenance tasks such as cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Prioritize customers while working in the department and ensure a safe working environment.
• Maintain situational awareness, identify and report safety issues or concerns to management.
• Assist other departments as necessary and follow all company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• 2 + years of customer service experience.
• 1 + year of retail job experience with product knowledge of items in the assigned department.

Work Competencies

• Customer Service
• Teamwork
• Attention to detail
• Communication

Physical Demands

• Ability to complete all physical requirements of the job with or without reasonable accommodation.
• Prolonged periods of standing and walking throughout the day.
• Ability to lift up to 20 lb at times.

Schedule

This is a full‑time position scheduled up to 40 hours per week. Days and hours of work vary, and the employee must be available to work days, evenings, and weekends.