Customer Service Associate

About the role

This position is based in Dallas, TX with a hybrid schedule that rotates 2 weeks fully on site and 1 week remote.

Responsibilities

• Answer incoming calls from customers and retailers regarding after-sales servicing of products
• Provide accurate updates on service status and resolve inquiries with care
• Enter data into computer system and manage workflow steps efficiently
• Review service estimates with customers and process payment authorizations
• Perform administrative tasks such as scanning, filing paperwork, and documenting quality issues
• Prepare products for return to customers, including inspection and packing
• Greet customers and visitors to ensure a positive experience
• Escalate incomplete warranty issues and allocate service jobs to appropriate departments

Requirements

• Bring at least 6 months of customer service experience
• Demonstrate exceptional communication skills and ability to engage with a diverse range of customers
• Exhibit warmth, empathy, and professionalism in every interaction
• Possess strong attention to detail and the ability to learn and retain information quickly
• Be comfortable using basic computer systems and following standard operating procedures
• Must have schedule flexibility to work three different shifts: 7 AM - 3 PM, 8 AM - 4 PM, and 10 AM - 6 PM

Qualifications

Salary Range: $50,000 – 52,000 annually, based on experience

Location: Dallas, TX – Hybrid (2 weeks on site, 1 week remote, rotating schedule)

Benefits

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Schedule

All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.