Customer Service Associate

About the role

The Customer Service Associate is responsible for the order-entry process for our customers, which includes interacting with customers by email and telephone. The Customer Support Associate manages the “order to invoice” process ensuring the accuracy and timeliness of the order and the effective communication with the external customer and internal sales associate. In addition to order entry, this position will also directly provide support to sales with maintaining overall account performance as well as Sample requests.

This position will have a target of 40 hours per week and is eligible for overtime. This position is based in our Secaucus, New Jersey warehouse (on-site).

About us

Forever Cheese, LLC. is a privately held specialty food company headquartered in New York City with a warehouse location in Secaucus, New Jersey. Founded in 1998, Forever Cheese, is the leading importer of fine artisan cheese, cured meats, nuts and accompaniments from the Mediterranean. Our relationships with both suppliers and customers are of utmost importance. For over 20 years, the company has sourced authentic specialty foods from Italy, Spain, Portugal and Croatia. Some of our company-owned brands include Mitica®, Drunken Goat® and Fulvi® Pecorino Romano. This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has grown into the premier source of the finest Japanese and Pacific Rim ingredients. Sourcing the highest quality products, W.A. Imports has a rich network of suppliers with unparalleled products representing generations of artisan food culture. Taking pride in being the liaison from some of the most talented craftsmen of Asian products to North America’s most prestigious restaurant kitchens.

Benefits

About our benefits:

• Medical, Dental and Vision insurance
• Paid Time Off
• Paid Parental Leave
• 401-K with Company Match

Qualifications and Skills

• 1 to 3 years general customer account support experience preferred
• Friendly, positive demeanor with ability to handle fast paced and time sensitive tasks
• Proficient computer skills related to data entry, Microsoft Excel, and Microsoft Word. Previous experience with ERP and CRM platforms a plus
• HIGH level of attention to detail and accuracy is required
• Passion for cheese and specialty foods a plus