Customer Service Associate

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, wellness, fun, and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

About the Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less-than-perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site

This job is offered on-site in Watertown, SD. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Schedule

• Full-Time:
  • Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm
  • Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part-Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm

No Sundays!

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

• Base wage starting at $17.25-$19.15/hour, with opportunities to increase take-home pay.
• Top 75% of associates are eligible for incentives.
• Career path from Associate I to Associate IV – each step earning an increase in pay.
• Earn up to an additional $3.50/hour when working non-traditional hours.
• Flex scheduling opportunity for top performers.

Benefits

• Full medical benefits for 20+ hours/week.
• FREE dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) – dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year.
• Fun employee parties.

Our Culture

• Emphasis on personal success, respect, health, wellness, fun, and giving back.
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities.
• Appreciation shown through concerts, outdoor bashes, cash, car giveaways, and more.