Customer Service Associate

Tampa, FL | Full-Time About The Role We’re hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction. As a Customer Service Associate, you’ll work directly with customers to answer questions, provide product and service information, resolve concerns, and assist with general customer needs. You’ll also work closely with other team members to ensure customers receive accurate information and timely support. We’re looking for someone who communicates well, enjoys working with people, and can stay organized in a busy customer-facing environment. Your Responsibilities Provide professional and friendly customer service throughout each interactionAssist customers with questions, requests, and general support needsProvide accurate information about products, services, pricing, policies, and current offeringsListen to customer needs and help identify appropriate solutionsResolve routine customer concerns and escalate more complex issues when necessaryAssist with orders, transactions, payments, account updates, or service requests when applicableFollow up with customers when additional information or assistance is neededMaintain accurate records of customer interactions and account activityUpdate customer information within internal systems or CRM platformsCoordinate with team members to resolve customer requests efficientlyHelp maintain a professional, organized, and welcoming customer environmentSupport customer satisfaction and overall service qualityAssist with additional customer service and operational responsibilities as needed What We’re Looking For Strong communication and interpersonal skillsFriendly, patient, and professional approach to customer serviceComfortable interacting with a variety of customersStrong listening and problem-solving abilitiesAbility to stay organized and manage multiple customer needsDependable and consistent attendanceDetail-oriented approach to customer information and recordsComfortable learning new systems and technologyBasic computer and data-entry skillsAbility to work effectively both independently and as part of a teamAvailability to work a full-time schedule Previous experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required. What We Offer Competitive compensationPerformance-based incentivesPaid training and ongoing supportFull-time scheduleSupportive and collaborative team environmentOpportunities for increased responsibility and advancement A Customer-First Approach Our Customer Service Associates play an important role in ensuring customers feel welcomed, informed, and supported. We’re looking for someone who can listen carefully, communicate clearly, and approach each customer interaction with professionalism and a solutions-focused mindset. Skills: sales orientation,customer interaction,persuasion,customer,email,customer service skills,active listening,communication skills,sales,organization,organizing operations,organizational skills,listening skills,tech-savviness,computer skills,adaptability,relationship-building,team collaboration,customer service,problem-solving,crm proficiency,collaboration,basic computer proficiency,troubleshooting,calm demeanor,ownership,solution-oriented demeanor,tech-savvy,problem solving,collaborative teamwork,customer engagement,technology navigation,crm systems,computer proficiency,crm navigation,persuasive conversation,customer relationship management,customer relationship management (crm),technical troubleshooting,relationship building,basic computer skills,sales skills,email communication,time management,basic,persuasive conversations,crm software,excellent communication skills,problem-solving skills,listening,communication,teamwork,product knowledge,interpersonal skills