Customer Service Associate

Responsibilities

• Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Maintains detailed knowledge of the property's concierge services, if available.
• Affords assistance with activity programs for children and adults, providing entertaining and educative programs to enhance experiences.
• Understands safety rules and emergency procedures and how to implement them when needed; understands accident prevention.
• Operates a fee collection station or other concession outlet, greets visitors, and is knowledgeable and capable of answering visitor questions.
• Collections recreation use fees, maintains the order and security of the area, helps control parking, boat ramp areas, and picnic areas, where applicable.
• Maintains administrative logs, receipts, cash register tapes, and visitor use data and revenue information.
• May plan and schedule shifts.
• Performs routine maintenance duties, which include manual labor consisting of cleaning facilities and keeping the assigned area free of litter.

Requirements

• Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
• Possesses good communications skills, a courteous demeanor, and a helpful attitude.
• Familiar (or willing to become familiar) with all company and partnering agency policies and guidelines regarding permitted areas.
• Available for duty during weekends, holidays, and peak visitation periods.
• Weekly work schedules will be worked out with local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.