Customer Service Associate

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Customer Service Associate (Remote US) Help Students Get Where They Need to Be At EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you’ll serve as a critical connection between families, school districts, drivers, and transportation providers. You’ll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations. If you enjoy helping people, solving problems, and making a meaningful impact in your community, we’d love to hear from you. Location Remote, Unites States Schedule Hours of Operation: Monday – Friday, 5:00 AM EST – 10:00 PM EST Assigned schedules will vary based on business needs and may fall anywhere within our operating hours of 5:00 AM EST to 10:00 PM EST, Monday through Friday. Candidates must be available to work a consistent schedule within these hours and may be required to work different shifts as operational needs evolve. What You’ll Do Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providersDeliver exceptional customer service while resolving transportation-related questions and concernsCoordinate transportation support and dispatch activities as neededAccurately document customer interactions and service issues in company systemsDe-escalate customer concerns and work toward timely resolutionSupport customers during service disruptions, delays, and urgent transportation situationsUtilize mapping, routing, and transportation software to support daily operationsCollaborate with internal teams to ensure service commitments are metMaintain confidentiality and handle sensitive information appropriatelyAssist with special projects and cross-functional initiatives as assigned Required Qualifications High school diploma or equivalentMinimum of one (1) year of customer service experienceExperience working in a remote environmentStrong verbal and written communication skillsAbility to navigate multiple computer systems and applications simultaneouslyStrong problem-solving and conflict-resolution skillsAbility to remain calm, professional, and empathetic during stressful situationsStrong attention to detail and organizational skillsAbility to work independently while contributing to a collaborative team environment Preferred Qualifications Experience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environmentExperience using CRM, ticketing, or customer support platformsExperience supporting customers in a fast-paced operational environmentBilingual language skills are a plus Success in This Role Successful team members consistently: Deliver positive customer experiencesMeet attendance and reliability expectationsMaintain accurate documentation and case managementResolve customer issues efficiently and accuratelyAdapt to changing priorities in a fast-paced environmentContribute to team and department performance goals Remote Work Requirements Dedicated workspace free from distractionsReliable high-speed internet connectionAbility to work independently in a remote environmentComfortable communicating through phone, email, chat, and collaboration tools Ideal Candidate Traits Customer-focused and empatheticAdaptable and resilientDetail-oriented and accountableResourceful problem solverCollaborative team playerComfortable working in a fast-paced environment Physical Requirements Ability to sit or stand for extended periods while working on a computerAbility to communicate effectively through phone, video, and written channelsAbility to perform the essential functions of the position with or without reasonable accommodation Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at www.EverDriven.com