Customer Service Associate

Position Overview

The Customer Service Associate supports the daily operations of the Savannah branch and helps maintain a smooth, efficient business workflow in a team-oriented environment. This position is Monday through Friday, 7:30 a.m. to 4:30 p.m., with a one-hour lunch break.

Duties & Responsibilities

• Greet customers with enthusiasm and take care of their requests with an upbeat attitude
• Answer phone and emails in a courteous, timely manner
• Maintain communication with employees in different branches
• Bill all orders in the ERP system (P21) as well as other daily electronic entries
• Notify customers when orders are ready
• Restock retail area when stock is low
• Update item pricing and signage as needed
• Maintain a clean environment for customers and employees
• MS Teams calls when meetings are assigned
• Shipping and receiving inventory
• Printing orders as assigned
• Replenish office items when out of stock
• Monthly inventory counts

Requirements

• General computer skills
• High School graduate or equivalent
• Must be dependable and arrive at work on time
• Must have a positive and helpful attitude
• Willingness to learn and attention to detail
• Independent worker with ability to be resourceful
• Capable of prospecting new customers for business
• Construction industry knowledge is a plus

Benefits

• Medical, dental, vision, life, and long-term disability insurance
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• Paid Parental Leave