Customer Service Associate

Key Responsibilities

• Deliver outstanding customer service to members, families, and guests.
• Aid with class enrollment, scheduling, payments, and member accounts.
• Answer phones, emails, and inquiries with professionalism and care.
• Lead tours for prospective families and promote academy programs.
• Support member retention through follow-up communication and relationship building.
• Cookordination communication between families, coaches and leadership.
• Maintain accurate records and support front desk administrative functions.
• Ensure the lobby and facility remain clean, organized, and welcoming.
• Support coaches and events as needed while contributing to a positive team culture.

Qualifications

• A High School Diploma, required.
• Minimum of 3 years of customer service, hospitality, retail, or administrative experience, required.
• Experience leading or supervising a front desk or customer service team is a plus.
• At least 1 year of experience in youth sports, recreation, education, or a family-focused environment, preferred.
• Exceptional communication, organization, and problem-solving skills.
• Friendly, professional, and customer-focused with the ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office, Google Workspace, and basic computer systems.

Requirements

• Work Schedule & Environment: Includes afternoon, evening, and weekend shifts.
• Must be available during high-traffic times (e.g., class transitions, events, and peak seasons).
• Indoor work environment with regular interactions with children, families, and staff.