Customer Service Associate

Coilcraft, Inc. · Cary, IL · 1 wk ago

OTHRFull-time

About the role

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.

Responsibilities

Process customer orders, quotes, returns, and related transactions accurately and efficiently
Respond to customer questions and resolve issues professionally and courteously
Communicate daily with customers and internal departments to ensure timely order fulfillment
Perform required customer verifications and maintain accurate records
Escalate customer concerns when appropriate to ensure prompt resolution
Manage multiple priorities while meeting individual and team performance goals
Present a professional image in all interactions with customers and vendors
Support a collaborative, customer-focused team environment

Requirements

High school diploma or equivalent
2+ years of customer service experience preferred
Proficiency with Microsoft Office Suite
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and follow through on commitments
Professional, diplomatic approach to resolving customer concerns
Must be a U.S. citizen or permanent resident (ITAR compliance)

Skills

Manufacturing or industrial customer service experience
Experience processing orders, quotes, or returns
ERP or order management system experience
Ability to build strong relationships with internal and external customers

Benefits