Customer Service Associate

About the role

The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager.

Responsibilities

• Handle COM, CFA, and CTM orders
• Mail CFA’s to customers and track approvals
• Manage all 860 changes daily
• Answer questions regarding fabric availability
• Process tickets weekly for casing and core schedules
• Provide backup for Order Proofing
• Cross-train to help with other functions/tasks as needed
• Perform any other tasks assigned by the supervisor

Qualifications

Experience

• Minimum: Computer experience (email, Excel, Word, etc.)
• Preferred: Furniture Customer Service experience

Education

• Minimum: High School Diploma
• Preferred: Bachelor’s degree

Required Skills

• Strong collaboration and interpersonal communication skills
• Strong organization, analytical, and problem-solving skills
• Ability to work autonomously/independently
• Ability to meet established goals in a fast-paced environment
• Strict attention to detail
• Team player
• Reliable
• Ability to work with minimum supervision
• Own reliable transportation
• Willingness to work weekends and overtime
• Strong English communication skills (reading, comprehending, speaking, writing)

Physical & Environmental Requirements

• Lift/push/pull up to 40 lbs
• Sit for a minimum of 8 hours per day
• Some walking/standing required
• Work in normal conditions of a furniture manufacturing plant (heated and cooled) and typical office environment
• Good vision
• Wear required PPE: safety glasses and close-toe/close-heel shoes when required
• Adhere to all safety policies and procedures

Working Conditions

Heated and cooled, typical office environment. Minimum supervision received; supervision exercised; no direct reports.

Schedule

Monday – Friday, 7:30 a.m. – 4:00 p.m.; overtime as needed.

Pay

Non-Exempt, Full Time, Hourly.

Location: Arhaus Upholstery – Conover, NC. Department: Customer Service. Reports to: Customer Service Supervisor.