Customer Service Associate

About Us

Far From Normal – powered by A&B Business Solutions - has a track record of outstanding employee appreciation with an average employee tenure of over 9 years! We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision. One of our big focus points is our culture. We have sponsored events and activities throughout the community, catered celebration lunches, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B.

Responsibilities

• Answering customer calls for phone orders and questions.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates. Affixes shipping labels on packed cartons.
• Inserts items into containers, using strapping machine.
• Posts weights and shipping charges, and affixes postage.
• Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
• Examines outgoing shipments to ensure shipments meet specifications.
• Maintains inventory of shipping materials and supplies.
• Ensures accuracy and integrity of warehouse processes and procedures.
• Lifts 70-pound packages.
• Coordinates to schedule daily deliveries and pickups.
• Loads and unloads customer orders.
• Drives a forklift.
• Promotes a safe and sanitary work environment through demonstrated personal performance.
• Drives company vehicle for in-town delivery route.

Requirements

• High school diploma or GED equivalent required.
• One to three years of related experience and/or training.
• Ability to lift and carry 70 pounds.
• Must be able to drive a company vehicle for in-town delivery route.

Benefits

• Competitive salary
• Paid time off
• Health Benefits
• Vision & Dental Benefits
• Bonus opportunities
• Paid Holidays
• 401k Retirement Program with partial matching
• Community Involvement and paid Volunteer Time Off (40 hours per year!)
• Opportunities for advancement
• Comprehensive training
• Several free catered lunches each year