Customer Service- Assistant Manager

About the role

The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. This person supports established company policies and standards to ensure that programs, procedures and policies are followed.

Responsibilities

• Supports established company policies and standards to ensure that programs, procedures and policies are followed.
• Create a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!
• Resolve customer complaints to the full satisfaction of the customer.
• Provide an open door atmosphere conducive to high associate morale and excellent customer service.
• Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Communicate needs and problems to customer service manager and work with store management team to optimize the performance of the department.
• Ensure all new customer service associates successfully complete onboarding/e-learnings and receive proper training of department goals and expectations.
• Assist in planning work schedules to ensure proper service standards while consistently achieving budgeted payroll and adhering to all wage and hour policies and regulations.
• Oversee and ensure prompt, efficient and accurate checkout of customers.
• Ensure compliance with company policies and procedures, and all state and federal laws applicable to our industry.
• Work actively with the customer service manager to minimize expenses and control shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
• Communicate any price discrepancies to the appropriate department manager.
• Aid in coaching associates to improve areas of performance that need attention; identify problems and make recommendations to the management team as appropriate.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
• Other duties as assigned by management.

Requirements

• Must be passionate about people and committed to customer service excellence!
• Successful experience of company training programs.
• Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
• Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
• Demonstrated ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
• Must be ServSafe certified.
• Must meet federal, state, and local age regulations in regards to the sale of alcohol and tobacco.
• Must be able to read, write, speak, and understand English.
• Ability to work a schedule based on the business needs of the store location.
• Ability to use computer programs and applications pertinent to front end operations.
• Must be authorized to work within the U.S.

Qualifications

Understanding of the Point-Of-Sale with the ability to troubleshoot technical issues.

Skills

• Customer service excellence
• Initiative and decision-making
• Communication skills
• People management
• Technical troubleshooting

Benefits

N/A

Pay

$19.40 - $25.20 per hour

Schedule

N/A