Customer Service Assistant I (Bank CSA)/Req 1185 Onsite Only

About the role

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Responsibilities

• Perform a variety of teller and customer service duties as needed.
• Process teller transactions and complete routine customer service-related tasks and functions.
• Identify and respond to cross-sale opportunities, recommending appropriate products or solutions to meet customers' needs.
• Open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance, and make referrals to other lines of business.
• Maintain and balance a cash drawer accurately and efficiently.
• Provide high-level service to customers, coworkers, and team members.
• Understand and follow policies, guidelines, and procedures including security, compliance, and operations.
• Participate in ongoing job-related training programs, including but not limited to sales, service, compliance, and product knowledge.
• May float to another local branch to cover staffing needs.

Requirements

• Minimum of one year of teller or customer service banking experience in a branch or call center environment.
• Strong sales, service, interpersonal, and communication skills.
• Ability to interact well with others and enjoy working in a team environment.
• Strong organizational, technical, and computer skills.
• Able to adapt to change and effectively multitask.
• Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.
• Satisfactory product knowledge of banking products and services with the ability for further development.