Customer Service Assistant I

About the role

Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Provide the highest level of customer service
• Provide price and delivery quotes to customer within company specified deadlines
• Research and expedite customer requests
• Monitor and ensure delivery date and product quality to meet customer requirements
• Verify and process customer requests correctly
• Prove, proof, and generate data reports as required
• File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed
• Process customer transactions such as orders, quotes via email or Mouser web tool
• Accurately process customer transactions such as orders, quotes via email or Mouser web tool
• Expand overall Mouser and product knowledge utilizing all available sources
• Support local Customer Service teams and provide support for other teams when needed
• Take initiative to expand knowledge for position utilizing all available sources
• Provide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally
• Work effectively with other members of the team
• Maintain a high level of commitment to achieve goals
• Promote and maintain high standards of quality and service excellence
• Work independently or as part of a team
• Work well under pressure of deadlines

Skills & Certifications

• Behavioral (80%); Written Communication (80%); Excel (80%)
• Ability and desire to provide excellent customer service
• Proficient in using personal computer, data entry terminal and other common office equipment and software
• Exhibit the potential and desire to advance to other positions
• Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution
• Able and willing to be trained to speak to customers using a telephone headset
• Professional verbal and written communication skills in English including in a telephone environment
• Able to work independently or as part of a team
• Able to work well under pressure of deadlines

CSA I Requirements

High School Diploma or equivalent