Customer Service Assistant - Entry Level

About The Role

We are seeking a motivated and customer-focused Customer Service Assistant to join our Hartford, CT team. In this role, you will serve as a key point of contact for clients, guests, and internal teams, providing high-quality support before, during, and after events.

Responsibilities

• Aid clients and customers with questions, requests, and general support needs
• Provide customer support via phone, email, and in-person interactions
• Resolve issues promptly while maintaining a professional and positive attitude
• Maintain accurate customer records, notes, and service documentation
• Support event teams with customer-related coordination and assistance
• Communicate clearly and effectively with internal departments

Qualifications

• Minimum requirements: High School Diploma or equivalent required
• Customer service, hospitality, retail, or call center experience preferred
• Strong communication and interpersonal skills
• Friendly, dependable, and professional demeanor
• Basic computer and data entry skills
• Ability to work in a fast-paced environment