Customer Service Assistant (Automotive Parts Industry)

Key Responsibilities

• Make outbound calls to customers regarding quotes, orders, and follow-ups
• Provide clear, friendly, and professional voice-based customer service
• Answer customer questions related to automotive parts and basic mechanical details
• Maintain a calm, helpful tone when handling enquiries or clarifying product information
• Follow up with customers after quotes are sent to encourage conversion
• Track pending quotes, customer responses, and next steps
• Ensure customers receive timely updates and accurate information
• Use basic mechanical or automotive knowledge to assist customers confidently
• Understand common automotive parts, terminology, and customer needs
• Communicate technical details in a simple, easy-to-understand way
• Aid with additional administrative tasks related to customer orders and communication
• Maintain organized records of calls, follow-ups, and customer interactions
• Support smooth workflow between sales, operations, and customer service

Who You Are

• A clear, neutral accent with strong phone communication skills
• Experience in customer service, call handling, or sales support
• Comfortable making outbound calls and following up with customers
• A basic mechanical or automotive understanding (preferred)
• A professional, reliable demeanor capable of working independently