Customer Service Assistant

## About the Role Partners Bank is seeking a full-time Customer Service Assistant I (CSA) Float to support branch administration and provide teller and customer service assistance across local Southern Maine branches. Reporting to the Branch Manager or Assistant Branch Manager, this role performs teller transactions, routine account servicing, customer inquiries, account opening, and electronic banking support while delivering a high level of customer service. The successful candidate will be comfortable working with a variety of customers and team members, handling multiple responsibilities, identifying customer needs, and recommending appropriate banking products and services. The CSA Float may also provide staffing coverage at another local branch when needed. ## Key Responsibilities * Process various teller transactions accurately and efficiently.* Perform routine customer service transactions and account-related functions.* Open basic checking, savings, and certificate of deposit accounts.* Complete account maintenance and other routine customer service activities.* Assist customers with electronic banking inquiries, services, and functionality.* Respond to customer inquiries and provide appropriate solutions.* Identify cross-selling and referral opportunities using needs-based sales techniques.* Recommend appropriate banking products and services based on customer needs.* Make referrals to other lines of business when appropriate.* Maintain and balance a cash drawer accurately and efficiently.* Provide a high level of service to customers, coworkers, and team members.* Follow bank security, compliance, operational policies, guidelines, and procedures.* Participate in ongoing job-related training, including sales, service, compliance, and product knowledge.* Float to another local branch to provide staffing coverage when needed.* Perform additional duties as required. ## Required Qualifications * Minimum 1 year of teller or customer service banking experience in a branch or call center environment.* Strong sales, customer service, interpersonal, and communication skills.* Strong organizational, technical, and computer skills.* Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.* Knowledge of banking products and services, with the ability to continue developing product knowledge.* Ability to interact effectively with a variety of people in a team environment.* Ability to adapt to change and effectively multitask.* Must already be authorized to work in the United States.* Must be available for an onsite-only position. ## Preferred Qualifications * No additional preferred qualifications are specifically stated in the provided job description. ## Skills & Competencies * Teller operations* Customer service* Banking products and services* Deposit accounts* Account maintenance* Electronic banking support* Cash handling and cash drawer balancing* Sales and cross-selling* Needs-based selling* Customer relationship building* Communication* Interpersonal skills* Problem-solving* Organization* Multitasking* Computer skills* Technical skills* Teamwork* Adaptability* Security and compliance awareness* Policy and procedure adherence ## Education & Experience **Education** * No specific education requirement is provided in the job description. **Experience** * Minimum 1 year of teller or customer service banking experience in a branch or call center environment. ## Work Arrangement & Schedule * **Work Arrangement:** Onsite only* **Location:** Sanford, Maine, United States* **Position Coverage:** Southern Maine; may float to another local branch when staffing coverage is needed.* **Employment Type:** Full-time* **Classification:** Non-exempt* **Weekly Hours:** Not specified.* **Schedule:** Flexible work schedules may be available when appropriate.* **Weekend Requirements:** Not specified.* **Relocation:** Relocation is not provided. ## Compensation & Benefits * **Hourly Compensation:** $18.00–$23.63 per hour.* **Benefits:** Partners Bank states that it offers generous compensation and benefits, along with opportunities for growth and flexible work schedules when appropriate. Specific benefits are not detailed in the provided job description. ## Compliance / Additional Information Candidates must already be authorized to work in the United States. Visa sponsorship and relocation are not provided. The position has no direct supervisory responsibilities. Partners Bank is a growing community bank serving Maine and New Hampshire and maintains established customer service expectations. This job description identifies the essential functions and qualifications of the position but is not an exhaustive list of duties, responsibilities, or qualifications. Reasonable accommodations may be made for individuals with disabilities.